FAQs
WHEN WILL MY ORDER LEAVE?
Most orders will be dispatched from our Distribution Centre in Perth within the next business day.
Our Accounts Department simply waits for PayPal or our Financial Institution to acknowledge that your payment has been approved and the order is transitioned for immediate dispatch.
HOW MUCH DOES IT COST TO GET MY GOODIES?
All orders are shipped using Road Express and/or Air Freight, sent directly to your door. To reduce the freight cost for your order, all products are sent and charged accordingly to their weight and size.Of course, the more products that are sent, the cheaper the total freight is to you. Ordering more than product will reduce the consignment weight charge from our freight partners meaning you will see the freight cost reduce substantially per product.
To see what each product will cost to be delivered, simply add the item to your Shopping Cart. This will automatically calculate the freight cost of the item Australia-wide. Remember, this can be done and the then removed with ease by simply clicking on the Rubbish Bin symbol in your Cart.
HOW LONG WILL IT TAKE FOR DELIVERY?
Most deliveries of products from Rugged Xtremes will be completed within 7 days following payment.
Packaging boxes are amply sized and your items are well-protected.
The below list provides an example of larger orders, broken down by region:
Perth: 2 Business Days
WA Regional: 3-4 Business Days
Darwin: 6 Business Days
NT Regional: 7 Business Days
Adelaide: 4 Business Days
SA Regional: 5 Business Days
Melbourne: 4 Business Days
VIC Regional: 5-6 Business Days
Tasmania: 8-9 Business Days
Sydney: 5 Business Days
NSW Regional: 6-7 Business Days
Brisbane: 6-7 Business Days
Gold Coast/Sunshine Coast: 7 Days
QLD Regional: 7-8 Days
Antarctic Regions: 15+ days
Christmas Island/Cocos Keeling Islands: 15+ days
WHAT PAYMENT METHODS DO YOU OFFER?
All purchases through the website can be paid using Credit Card/Debit Card.
Both services are completely secure and allow for peace of mind purchasing.
No personal card details are held with Rugged Xtremes after payments have been processed.
Where can I leave feedback, comments or suggestions in relation to your products?
We value your opinion and would love to hear from you. We are constantly looking for better ways in which to offer the best products possible, together with the providing the highest quality and affordability.
All products have a comments section which will allow you to leave your views about the range.
We are constantly updating our website and processes in response to feedback we receive from our customers and we continue to welcome any innovative website or product suggestions you may want to share with us.
Please contact our customer service team at info@ruggedxtremes.com and your comments will be passed onto the most relevant department.
DO WE OFFER GIFT CERTIFICATES?
No, we unfortunately do not offer Gift Certificates at this time.
I MADE A MISTAKE ON MY ORDER. HOW DO I CORRECT THIS?
Once your order is placed it is batched and then sent electronically to our Distribution Centre and dispatch centre for pick, pack and shipping.
We use the latest in technology to enable us to process and ship orders really quickly and in some cases it may only be a matter of hours from the time you place your order until the time it is shipped.
Until your order is submitted to the Distribution Centre we can make changes to it, but unfortunately after this point we cannot change or cancel it.
If you have placed an order and you wish to change or cancel it, please PHONE us immediately on 08 9274 8889 or EMAIL info@ruggedxtremes.com with your request.
DO I NEED AN ABN TO PURCHASE FROM YOU?
No, you do not. Anyone is welcome to purchase our products from us, even in commercial quantities.
DO I GET AN INVOICE WITH MY ORDER?
Yes, all orders are dispatched with a Delivery Slip for your records. An Invoice is emailed through directly when the goods have been shipped from our Distribution Centre and we also keep an Invoice on your account if required in the future. Simply log into your account (https://www.ruggedxtremes.com/en/my-account) to view all of your purchases.
CAN I ORDER FROM YOU IF I AM UNDER 18 YEARS OLD?
We are only able to accept orders from adults over the age of 18 years. By purchasing on our website you are certifying that you are over 18 years old.
DO I GET TRANSIT INSURANCE ON MY ORDER?
Yes, full transit insurance is provided, so your order is covered every step of the way. We also offer full replacement of your product at our cost in the unlikely event your items are lost in transit.
HOW DO I TRACK MY ORDER?
All orders can be tracked given your Consignment Number, which is emailed to you once the goods have been shipped.
We will also advise which freight partner was used, so you can easy visit the below links.
Australia Post - Click Here
I STILL HAVEN'T RECEIVED MY ORDER. WHAT DO I DO?
If you haven't received your order by the gazetted time frame above, please contact us via our Contact Page on the website. We will work with our Freight Partners to Track & Trace the consignment to provide you with an accurate delivery schedule.